TalentHook : The recruiter's key to the Internet.

Privacy Statement

Last Updated: March 2008

Privacy Commitment

TalentHook is committed to protecting your privacy. Because we gather certain types of information about and from our users, we feel you should fully understand how we capture and use that information. This TalentHook Privacy Statement applies to our websites and services, offline product support services, as well as our TalentHook software.

Security of Personal Information

TalentHook is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, alteration or disclosure. All information that is collected by a TalentHook web server or sent to TalentHook will be securely stored and processed in the United States.

Sharing of Personal Information

Except as described in this Privacy Statement, personal information that you provide will not be transferred to third parties.

Collection and Use of Personal Information

Contact Info: When you request a demo of TalentHook, or inquire about any TalentHook product or service, we will ask you to provide personal information, such as your name, email address, and telephone number. We will only use this information to communicate with you concerning our products and services.

Subscription Info: If you choose to sign up for a paid subscription to TalentHook, we will ask for additional information, such as your credit card number and billing address, as well as information about the offices and users that will be using our products and services. This information will be used to create a TalentHook billing account, as well as to setup your individual TalentHook software account(s). For your security, we will not ask for you to transmit your credit card information over the Internet. Your billing and credit card information will be securely stored in our accounting system, which is only accessible by authorized accounting personnel. Your TalentHook software account information will be securely stored on our servers, which are accessible by your sales representatives, trainers, and support technicians, as well as the TalentHook software. When processing credit card payments, we will securely transmit your credit card information to our merchant account provider.

TalentHook Login Info: In the TalentHook software, you will be asked to provide login information, such as login id and password, for your TalentHook user account. This information will be securely transmitted to our servers each time you run a new search within TalentHook. The login information will be used to verify that you have a valid and current TalentHook subscription.

Job Board Login Info: In the TalentHook software, you will be asked to provide login information, such as user name and password, for each of your third party job board accounts. This information will be securely stored on your computer. When you run a search, the TalentHook software will transmit the login information to the appropriate job board in the same manner that a web browser would transmit it. A few job boards provide alternative interfaces for automated search tools, and in those cases, we will transmit the login information in the manner requested by the job board. The TalentHook software will not transmit or share your job board login information with any computer or server, except for the job board’s web server.

Tracking Item Info: By default, all tracking items created in the TalentHook software will be transmitted to a TalentHook web server for storage, and will also be transmitted to every copy of TalentHook used within your company. This is done to make tracking items visible to every TalentHook user within your company, aiding recruiters in sharing relevant information about job candidates. If any personal information is entered into tracking items, then that information will be shared with all TalentHook users within your company. Your tracking items will never be shared with users outside of your company. If you do not wish for this information to be shared with any other users, or you wish to limit the sharing of this information to users within a single office instead of your entire company, you can contact a support technician to have this feature disabled or changed.

Resume Info: All resumes downloaded and stored by the TalentHook software will contain personal information. Resumes will be downloaded directly from the job board or website, and stored as html files on your computer, or on a local network share selected by you. The resume information will not be transmitted to any other server or computer.

History Preservation Info: Some offices may wish to enforce the same history preservation settings for all TalentHook users within that office. Only in this case will the history preservation settings be securely stored on a TalentHook web server, and retrieved by each copy of TalentHook when the application is loaded. The office-wide history preservation settings can be changed by the administrator using the TalentHook owner’s area website.

Error info: When the TalentHook software encounters an unexpected error, it will send information about that error, as well as your TalentHook login Id, to a TalentHook web server. Other than your login Id, we do not intentionally collect any personal information in this error report. This information will be used by TalentHook support technicians, quality assurance testers, and software engineers to provide you with better service and product. When you ask for technical support, the support technicians will be able to review any error reports submitted by your copy of TalentHook, enabling them to provide the proper solution for your particular problem. Error reports are stored on our server for a limited time, and are then permanently destroyed.

Software Configuration Info: The TalentHook software is more than just a desktop application; it is also a software subscription service. TalentHook’s subscription service works in much the same way as an antivirus subscription service: the software must be frequently updated to allow it to provide optimal support for all of the job boards and other resources that it supports. Each time you start the TalentHook software, and each time you start a new search within TalentHook, the software will make sure that it has the latest updates installed. When checking for updates, TalentHook will send information about your current installation, as well as your login Id to the TalentHook web server. This information is used to determine which updates need to be automatically installed.

Search Info: Each time you run a search, TalentHook will send a copy of the search terms and parameters, as well as your TalentHook login Id, to a TalentHook web server. Other than your login Id, we do not intentionally collect any personal information during the transmission of search criteria. This information will be used by TalentHook support technicians, quality assurance testers, and software engineers to provide you with better service. When you report problems with a search, the support technicians will be able to review the exact search criteria you used for that search to suggest changes that could be made to your criteria to allow you to obtain better search results.

Changes to this Privacy Statement

TalentHook may occasionally update this Privacy Statement. The “Last Updated” date at the top of the Privacy Statement will be updated with every revision. We encourage you to periodically check this Privacy Statement to keep informed of how TalentHook is protecting your privacy. If we decide to materially change our Privacy Statement, we will also send a notice of changes through a Broadcast Message within the TalentHook software.